BRANDING FAQS

have a question?

How much does your design services cost?


Thank you so much for your interest in my branding services. If you are a startup or looking to rebrand and not sure which service to use, please schedule a FREE 30min consult with me to discuss your need. Our time during this call will help me understand your brand needs and allow me to provide you with clarity on the best service to provide you with. If you know what you are looking for and would like a quote on a project, you can submit a design inquiry with details on your project and I will get back to you within 24hr to schedule a time to discuss about your project and pricing.




How long is the logo process?


The logo process can take anywhere between 2-3+ weeks depending on which logo package you select, how fast you can provide me with the content I need, and the rounds of revision it needs to finalize the logo.




How long is the website process?


Website design process can take anywhere between 4-8 weeks or more depending on how fast you can provide me with your content. You'll also have to take into consideration the time it may takes to revise each page.




What are your payment policies?


Your time and commitment is important to me. All design project require a 50% non-refundable deposit to hold your spot on my calendar and start the design process. Upon the decision to work with me, I will send you an invoice to submit your deposit payment. The remaining balance is due before all final files are delivered and/or website is launched. Depending on the remainder due, a payment plan is available. All print costs are due before items are sent to the printer. You must proof all design prior to sending it to the printer. Once a design is send to the printer, I'm no longer responsible for any design mistake since it has been proof and approved by the client.




What type of payment method do you accept?


All deposit must be submited as soon as possible to hold your spot on my calendar. This payment can be submitted digitally with any Visa or Mastercard card/cc. Paypal payment method is available along with a convenience fee. Detail will be provided in the email along with your deposit invoice. The remaining payment(s) can be submitted the same way. Check is also acceptable if this is a prefer payment method, however, this may delay the file delivery or design process.
Please email me directly if you have a specific question pretaining to payment method.




Do I own the right to all my design project?


Yes, once you submitted your final payment, you own the right to that design project.




Do you host the website you design?


I do not host the website. The website will be design through WIX along with hosting. I will start the website design under my account, once the design is finalize with your approval, I will then transfer the website to you. You will need to create an account in order to accept the transfer. Once the website design is transferred under your account, the domain name and hosting services will be purchased by the client to launch your site and turn it on live. I do not own your website, you are the sole owner of your website once it go live.

If you need additional help maintaining your website, I do have web management service available upon request. If you are not in need of web maintaining but need additional design done in the future, feel free to reach out and I can quote it by the project.




Who do you use to design my website?


Most of my clients are doers, once we launched the website, most of them prefer to manage some of the little things on the website themself or make updates when they need to. They are the dreamer, the go getter, and doer, which is why after using many website design platforms, I found that Wix work the best for individual who is looking for a user-friendly platform to navigate without using codes. Wix also give you the creative freedom to drag and drop design element to meet your needs, and they are great with sending emails to your clients/customers to keep them in the loop.

I know, you may be wondering, if Wix is this simple, why should I hire you? To answer your question, you aren't hiring someone to move things around. You're hiring me for my expertise and creativity in my industry. I like to use the term "stay in your own lane" because as a business owner, you have a specialty that is your passion, you don't have time to try to DIY a website or logo, that's where I step in. Being a brand designer of many years, I've seen and come across all kind of problem you may face when it comes to creating your brand and website. If you have a branding question, I'm your go to person to ask for help and will be the one to hold your hand through all situation. If it's a question I cannot answer, I'll do my best to find you an answer or direct you to someone who may be able to help.




If I need website management help, do you offer that?


Yes. I know not everyone is tech savy, or perhaps it's a bit more work than you hope for. I get it, you are a business owner and you have a passion to do what you love, you will need all the time that you have to focus on your passion, which is why I also offer website management for anyone who need this service. If this is something you are interested in, please email me directly and we can go over a plan that meets your budget.




What happens if I'm not happy with the result?


Prior to starting your project, I'm here to provide you with any questions you may have. There's also the srategic planning session to go over your expectation as well as the style you're looking for, this is to make sure that we're on the same page prior to starting the design. When you signed the contract and pay the non-refundable deposit, this is your commitment to start the project. If we're halfway through the project and you feel like the design is not achieving the look that you wanted, you will not be required to pay the remaining balance. However, if we're completely done or 90% done after many rounds of revisions and you no longer want to complete the project, you are required to pay the remainder. This rarely happens and I'll do my best to make sure that both parties are communicating effectively.




Why should I work with you? What set you apart from other?


Anyone can be a designer, nowadays I sometimes feel like I'm competing with apps that allow you to DIY a logo. But I'm not about the number. Being a small business owner myself, especially a designer, I went through many branding and rebrand stages trying to find a unique style that speaks to me and attract the type of clients that I want to work with. After I achieve the brand identity that reflects the style I want, all I want to do next is to help those who are struggling and going through this same phase in their business. I know that scary feeling of trying to start a business, manage one, meet the income you need to pay the bills and provides for your family, heck I went through it all. Being a business owner, you wear many hats and you don't have a lot of time to learn a lot of new things that don’t spark the fire in you. That's where I come in. I strive to help those who needed me the most. I look for clients who value branding and are serious about elevating their brand or rebranding their business. I truly believe that when you invest in your business, your business will return the favor and be profitable. If you are serious about this new venture and are ready to invest back into your business, I would love to be a part of the creative process and help you develop your brand.




When can you help me start my brand/rebrand?


Each month I only take on 2-3 branding clients, this is to provide quality product and service for my retainer clients. If you are serious about branding or rebranding your business, please email and reach out to me as soon as possible to book a slot on my calendar. Once we completed your project and you wish to stay as a retainer client, let me know and we can curate a package to continue helping you with your brand and grow your business.




What other services do you provides?


Anything branding related such as design and/or photography. If you don't see something on the website and you have a question, please reach out to me directly by going to the homepage and fill out the contact box. I will get back to you within 24hr.





If you have a question that isn't on here, please email me directly by filling out the contact box on the homepage. I will get back to you within 24hr response time).

white-quote-icon.png

...I felt supported in every step of the creation process and never felt rushed to make a final decision. I appreciated all of the attention to fine details, color, theme, and meaning was thoughtfully considered and that the process was very thorough. The entire process exceeding my expectations! 

- S.R.