top of page

Frequently asked questions

not sure if we're a fit?

  • How much does your design services cost?
    Thank you so much for your interest in my branding services. If you are a startup or looking to rebrand and not sure which service to use, please schedule a FREE 30min consult with me to discuss your need. Our time during this call will help me understand your brand needs and allow me to provide you with clarity on the best service to provide you with. If you know what you are looking for and would like a quote on a project, you can submit a project inquiry form with details to the branding service you need and I will get back to you within 24hr to schedule a Brand Discovery Call. Submit a Project Inquiry Form
  • How long is the logo process?
    The logo process can take anywhere between 2-3+ weeks depending on which logo package you select, how fast you can provide me with the content I need, and the rounds of revision it needs to finalize the logo.
  • How long is the website process?
    Each brand is unique, our website design service can take anywhere between 1-3+ months or more depending on the amount of contents.
  • Why should I work with you? What set you apart from other?
    Anyone can be a designer, nowadays I sometimes feel like I'm competing with apps and AI tools. But I'm not about the number. Being a small business owner myself, I went through many branding and rebrand stages trying to find a unique style that speaks to me and attract the type of clients that I want to work with. After I achieve the brand identity that reflects the vision I have set out for, all I want to do is to help those who are struggling through similar challenges in their business like I have. I know that scary feeling of trying to start a business, managing one, and needing to meet the desire income monthly to provides for your family, heck I went through it all. Being a business owner, you wear many hats and you don't have a lot of time to learn a lot of new things that don’t spark the fire in you. That's where I come in. I strive to help those who needed me the most. I look for clients who value branding and are serious about transforming their brand to help grow their business. I truly believe that when you invest in your business, your business will return the favor and be profitable. What makes me different from other designer is my drive to help other achieve their goal. If I don't have an answer to your questions, I make sure to help you find one or direct you to someone who can help you. I'm all about building connection and helping my client grow because their success is truly my success. If you are serious about this new venture and are ready to invest back into your business, I would love to be a part of the creative process and help you develop your brand. Submit a Project Inquiry Form
  • What are your payment policies?
    Your time and commitment is important to me. All design project require a 50% non-refundable deposit to book your project on my calendar and start the planning and design process. You will receive a client portal through Honeybook to help you tract the different stages of your project as well as keeping track with submitting your invoice on time. The remaining balance is due before all final files are delivered or on the website launch day. For bigger project that involve a larger investment we do offer installment plan to help you with your marketing budget. All print costs are due before items are sent to the printer. You must proof all design prior to sending it to the printer. Once a design is send to the printer, I'm no longer responsible for any design mistake since it has been approved by the client.
  • What type of payment method do you accept?
    All deposit must be submitted by its due date to hold your spot on our calendar. Once pass its due date, it's not guarantee we will have available spot for you in the upcoming calendar. We accept all type of major credit card payment via online. You can submit your payment through our secure portal hosted through Honeybook and/or Quickbook. Please email me directly if you have a specific question pertaining to payment method.
  • Do I own the right to all my design project?
    Yes, once you submitted your final payment, you own the right to that design project.
  • Who do you use to design my website?
    Most of my clients are doers, once we launched the website, most of them prefer to manage some of the little things on the website themself or make updates when they need to. Client that is a fit to work with us are dreamers and go-getters who are doers, which is why after using many website design platforms, I found that Wix work the best for individual who is looking for a user-friendly platform to navigate without using codes. Wix website design platform also give you the creative freedom to drag and drop design element to meet your needs, and they are great with sending emails to your clients/customers to keep them in the loop. Why register for 5 accounts to keep track with your website maintenance when you can have an all-in-one platform? I know, you may be wondering, if Wix is this simple, why should I hire you? To answer your question, you aren't hiring someone to move things around. You're hiring me for my expertise and creativity in my industry. I like to use the term "stay in your own lane" because as a business owner, you have a specialty that is your passion, you don't have the time to attempt or DIY a website/logo, that's where I step in. Being a brand designer of many years, I've seen and come across all kind of problem you may face when it comes to creating your brand and website. If you have a branding question, I'm your go to person to ask for help and will be the one to hold your hand through all situation. If it's a question I cannot answer, I'll do my best to find you an answer or direct you to someone who may be able to help.
  • Do you host the website you design?
    I do not host the website. All website that we help designed will be host through WIX. I will start the website design under my Wix designer account, once the design is finalize with your approval, after you submit your final payment, I will then transfer the website to you. You will need to create a free Wix account in order to accept the transfer. Once the website design is transferred into your account we can then help you launch the website. On the launch day, we will help you with the process of connecting your domain to the new website and help you with the process of purchasing the website hosting. The client is responsible for purchasing the website hosting as he/she will be the sole owner of the website. I do not own your website. If you need additional help maintaining your website, I do have website management service available upon request. If you are not in need of web maintaining but need additional design done in the future, feel free to reach out and I can provide a quote by the project or at our hourly rate of $95/hr for website design service. Service fee will be based on what you need establish/update to your website.
  • If I need website management help, do you offer that?"
    Yes. I know not everyone is tech savy, or perhaps it's a bit more work than you hope for. I get it, you are a business owner and you have a passion to do what you love, you will need all the time that you have to focus on your passion, which is why I also offer website management for anyone who need this service. If this is something you are interested in, please email me directly and we can go over a plan that meets your budget.
  • What happens if I'm not happy with the result?
    Prior to starting your project, I'm here to answer any questions you may have. There's also the strategic planning session to go over your expectation as well as the style you're looking for, this is to make sure that we're on the same page prior to starting the design. When you signed the contract and submit your non-refundable deposit, this is a commitment to start the project and we hope you value our time and commitment to help you achieve the vision you have in mind. We do our best to make sure that both parties are communicating effectively, in the case that a client is unsatisfied, it rarely happens but when you signed our contract you are committed to work with us and we asked that you let us know right away so that we can work toward strategizing a new direction to achieve the end goal you envision, DO NOT wait for the final revision, after final payment has been submitted, or a few days later after the project has been closed out to let us know you are unhappy. A lot of time and creativity is put into each design, the sooner you let us know the earlier we can work toward finalizing the project to meet your desire goal. If we have to redesign a project after it has already been approved or the stage of designing is too far into its final stage, additional fee may required to redesign a new concept.
  • When can you help me start my brand/rebrand?
    Each month I only take on 2-3 new branding clients, this is to provide quality services for my retainer clients as well as the current clients I'm working with. If you are serious about your business and is ready to invest in one of my service, please email and reach out to me as soon as possible to book a slot on my calendar. Once we completed your project and you wish to stay as a retainer client, let me know and we can curate a package to continue helping you with your brand and grow your business.
  • What other services do you provides?
    Revivre focus on providing brand development services such as logo creation, brand identity development, website design, brand photography, and social media brand management (new). If you are interested in our services or have a questions regarding a branding service we don't currently offer, please reach out and let's book a discovery call to review your branding needs. Submit a Project Inquiry Form

If you have a question that isn't on here, please email me directly by filling out the contact box on the homepage. I will get back to you within 24hr response time).

white-quote-icon.png

...I felt supported in every step of the creation process and never felt rushed to make a final decision. I appreciated all of the attention to fine details, color, theme, and meaning was thoughtfully considered and that the process was very thorough. The entire process exceeding my expectations! 

- S.R.

 

bottom of page